Maintaining family contact has played a huge part of their success
Delivering compassionate care with kindness and expertise
Covid-19 update:
We are following all advice from the government and Public Health England.
We have contingency plans in place as part of our Business Continuity Plan, which will be implemented as required.
The Providers, managers and staff are taking all necessary precautions to keep everyone safe.
Please contact the main office if you have any concerns on 01455 363121.
We recognise this is a vastly evolving situation and will provide regular updates as necessary.
Covid-19 Statement:
We have carried out an office risk assessment and individual risk assessments for all employees, managers and care workers. The overall assessment for the offices:
The office remains closed – except in certain circumstances. Managers work from home where possible.
All meetings will be held on line via Zoom, Skype and WhatsApp. All changes to these main statements are itemised in the full risk assessment.
All staff have received the following training: COVID -19: Infection Control in Home Care & Supported Living
L Hogg
Provider/Director
We Support People with:
-
Learning Disabilities
-
Physical Disabilities
-
Autism
-
Asperger Syndrome
-
Fragile X
-
PDA
-
Complex Behavioural Needs
-
Complex Health Care Needs
-
Dual Diagnosis
-
Mental Health Needs
-
Those In Crisis With Our Emergency & Crisis Outreach team.
We Support People with:
-
Life Limiting Conditions
-
Long Term Health Conditions
-
Elderly Care, 65 years and over
-
Dementia Care
-
We specialise in End Of Life Care.
-
Support from 1 hour up to 24 hours, 7 days a week depending on your need, from the age of 0 - 65+ years
We Have:
-
Compassionate, caring staff
-
A complimentary therapist available for your comfort and well being
-
Highly skilled, trained and experienced workers
Transforming & Enriching Lives
Lucy Hogg
Registered Care Provider/Director
I have been a Care Provider for 23 years and supported people for 40 years providing residential accommodation, supported living, community opportunities, and respite care across Leicestershire. I have supported people with long term, life limiting conditions and end of life care creating virtual wards in people’s own homes.
Tom Norton
Registered Care Provider/Director
I set up Heroic Care 2 years ago using my wealth of knowledge and experience working with people with a learning disability, autism and challenging behaviour. I have 16 years experience of supporting adults and children with a variety of needs including: people with learning disabilities.
Amelia Boulton
Registered Care Provider/Director
I have been a qualified learning disability nurse for over 11 years, with over 17 years’ experience of working with people with learning disabilities and complex health care needs. I have worked in a variety of settings as a qualified nurse, which include; NHS residential homes, in the community as a Health Facilitator in Birmingham, a children’s and young person’s hospice and most recently as a Primary Care Liaison Nurse.
CARING
Outstanding
Our staff are compassionate, caring and patient and will treat you with
respect and dignity.
RESPONSIVE
Good
We are organised and respond to all through all lines of communication. Including if we receive issues or causes for concern.
EFFECTIVE
Good
We ensure everyone in our care receives the correct support at the right time. Individualised Person Centred Plans are created with the person at the heart of all planning.
SAFE
Good
We protect and safeguard all in our care. Our policies are robust and effective.
WELL-LED
Good
The Provider and managers demonstrate excellent leadership skills and run an open and transparent service. We value peoples opinions and listen to our service users.
