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Tom Nortn

Tom Norton

Registered Care Provider/Director

Eight years ago, leveraging my extensive knowledge and experience in working with individuals with learning disabilities, autism, and challenging behaviour, I established Heroic Care. With over 20 years of experience, my expertise encompasses supporting adults and children with diverse needs, including learning disabilities, autism, physical disabilities, profound and multiple needs, mental health needs, older people, individuals with dementia, lifelong and life-limiting conditions, as well as palliative care. 

During my childhood and teenage years, I underwent multiple hospital admissions and various treatments, including chemotherapy, which inspired my determination to pursue a career in health and social care. 

My journey began at the age of 15 as a dedicated volunteer in residential homes, focusing on providing support to individuals with disabilities. It became evident that this was an area I felt passionate about. Subsequently, I embarked on my professional career as a support worker, caring for individuals with learning disabilities, autism, and challenging behaviour. 

Over the next 14 years, I progressed within the same organization, ultimately reaching the pinnacle of my career as a Registered Manager. In this role, I successfully managed supported living services and residential homes, specializing in supporting individuals with complex needs. I held the esteemed position of Complex Behaviour Manager, overseeing the provision of tailored care and support. 

Five years ago, as Heroic Care Ltd was established, I assumed a leadership role that has significantly transformed the lives of complex individuals, enabling them to lead happy and fulfilling lives within the community. My unwavering dedication and passion for the individuals I support have been instrumental in fostering a highly motivated and esteemed team of staff. 

I recognize the paramount importance of ensuring that our staff members receive comprehensive and high-quality training to deliver exemplary care. As a Safeguarding Trainer, I prioritize utilizing cutting-edge and evidence-based training programs from renowned companies to enhance the skills of our employees. 

Forming effective therapeutic relationships with the individuals we support, and their families is a cornerstone of my approach. I am committed to providing person-centred support that places the individual at the heart of their care, ensuring their needs and preferences are paramount. 

I have cultivated a strong rapport with professionals in both Adult Social Care and the Healthcare Sector, maintaining open lines of communication and collaborative partnerships. 

Within Heroic Care, I have numerous success stories that underscore the transformative impact of person-centred support. Individuals have achieved remarkable milestones that were once considered unimaginable. 

As a compassionate and dedicated director/provider, my unwavering commitment is to strive for the best possible outcomes for the individuals within Heroic Care.

Lucy Hogg
Amelia Boulton

Lucy Hogg

Registered Care Provider/Director

A relentless advocate for inclusivity and empowerment for individuals with learning disabilities and autism. With unwavering dedication spanning 5 decades pioneering innovative educational programmes, fought for policy change, created safe spaces for personal growth within care settings.

With 28 years of experience as a Care Provider and a total of 50 years supporting individuals in various capacities, I have offered residential accommodations, supported living arrangements, community opportunities, and respite care throughout Leicestershire. My expertise extends to supporting individuals with long-term and life-limiting conditions, including end-of-life care, by establishing virtual wards within their own homes. I have extensive experience supporting individuals with learning disabilities and associated conditions such as mobility and physical needs, autism, epilepsy, PEG feeds, as well as those exhibiting challenging behaviours. Additionally, I have provided assistance to individuals with mental health needs, addictions, and individuals experiencing homelessness. 

As a qualified learning disability nurse, I spent six years working on a medical ward, providing nursing care to individuals with life-limiting conditions, cardiac care, cancer care, and end-of-life care. 

In addition to my care-related roles, I have also served as a teacher, instructing young people in numeracy and literacy. After receiving training from the Ann Craft Foundation, I taught Relationships and Sexuality in various colleges across Leicestershire for five years. I have delivered lectures at De Montfort University on "Complementary Therapy and the Benefits of Aromatherapy for Individuals with Autism" and have contributed articles to Boots PLC. Furthermore, I founded special needs evening classes in community colleges throughout Leicestershire, which are still operational today. I have facilitated a weekly women's group, a group for individuals with mental health needs, and a group for women who have experienced domestic abuse. 

In addition to my diverse roles, I possess certifications as a Life Coach, Louise Hay Heal Your Life Teacher, Complementary Therapist, Metaphysics Counsellor, and Meditation & Relaxation Leader. I maintain a busy practice assisting individuals in achieving optimal outcomes in the 6 main areas of their lives: Health, Wealth, Relationships, Careers, Spirituality and Purpose. 

Currently, I teach a Reiki Healing Certification Course and lead meditation and relaxation classes. I also provide basic aromatherapy hand and foot massage training to all employees, emphasizing the benefits of tranquillity for those experiencing health-related anxieties. 

From 1984 to 2000, I served as a foster carer and participated in the Shared Lives Scheme. During this period, I cared for young children with life-threatening illnesses, children with disabilities, teenagers in crisis situations, teenagers on remand, and supported teenage parents in rebuilding their lives. 

Furthermore, I operate as a housing provider through Lucy's Homes, acquiring properties and adapting them to meet the specific needs of tenants. 

By incorporating my diverse skills, extensive experience, and qualifications, I have consistently enhanced the lives of both individuals under my care and the employees I work with. 

Above all, my foremost priority is to ensure that all individuals in my care are treated with respect, dignity, and are able to lead fulfilled and joyful lives, free from suffering.

Tom Norton

Amelia
Boulton

Registered Care Provider/Director

Amelia
Boulton

Registered Care Provider/Director

With more than 14 years of experience as a qualified learning disability nurse and a total of 23 years working with individuals with learning disabilities and complex healthcare needs, I bring a wealth of expertise to my role. 

Throughout my career, I have worked in various healthcare settings, including NHS residential homes, community health facilitation in Birmingham, a children's and young person's hospice, and most recently as a Primary Care Liaison Nurse in Leicestershire. 

My primary focus as a nurse has been on addressing the health disparities faced by individuals with learning disabilities. This entails providing support to individuals, their families, carers, healthcare professionals, support staff, and social care colleagues to overcome barriers to good health and promote holistic well-being. My efforts in reducing health inequalities have been recognized locally, and I have received awards for my contributions in this area. I have also been honoured as a finalist for a prestigious national Nursing Times Award. 

In pursuit of my special interest in end-of-life care, I have completed various training programs. These include a postgraduate nursing module specifically dedicated to end-of-life care, advanced care planning, and effective communication strategies.

Amelia Boulton
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