Tom Norton

Registered Care Provider/Director

I set up Heroic Care 2 years ago using my wealth of knowledge and experience working with people with a learning disability, autism and challenging behaviour. I have 16 years experience of supporting adults and children with a variety of needs including: people with learning disabilities, autism, physical disabilities, profound and multiple needs; people with Mental Health needs, older people, those with dementia, life long and life limiting conditions; and palliative care.

As a child and teenager, I had many hospital admissions undergoing chemotherapy and other treatments to get me well. From these experiences I decided that I wanted to work in health and social care as an adult.

From the age of 15 I began my career volunteering in residential homes, especially supporting those with disabilities and realised this was something I had a real passion for. When I left school, I began my career as a support worker caring for people with learning disabilities, autism and challenging behaviour.

Over the next 14 years at the same company, I made my way to the top of my career ladder and became a Registered Manager and managed the supported living service and residential homes within the company. I also specialised in supporting those with complex needs and held the title of Complex Behaviour Manager.

2 years ago, I set up Heroic Care and during this time, I have played a leading in role in dramatically changing the lives of some very complex individuals, who are now living happy and fulfilled lives in the community. I am very dedicated and passionate about the individuals I support. My leadership skills have resulted in building a highly motivated and valued team of staff.

I recognise that staff need to be trained to a high standard, in order to deliver quality care.

I am also a Safeguarding Trainer and always seek to use the most up-to-date, evidenced based training companies to train our employees.

I have developed effective therapeutic relationships with all our individuals we support and their families, ensuring everyone is supported in a person-centred manner, keeping the individual at the heart of their support.

I have an excellent rapport with professionals both from Adult Social Care and Health Care Sector.

I have many success stories that demonstrate the need for person centred support where individuals have been supported to do things that at some points in their lives would have been unimaginable for them to achieve.

I am compassionate, and dedicated director/provider who will always strive to do the best for individuals within Heroic Care.


Lucy Hogg

Registered Care Provider/Director

I have been a Care Provider for 23 years and supported people for 40 years providing residential accommodation, supported living, community opportunities, and respite care across Leicestershire. I have supported people with long term, life limiting conditions and end of life care creating virtual wards in people’s own homes. I support people with learning disabilities and associated conditions including mobility and physical needs, autism, epilepsy, PEG feeds, as well as those with challenging behaviour. I have also supported those with Mental Health needs, addictions and people who have found themselves homeless. I am a learning disability nurse and worked on a medical ward for 6 years nursing people with life limiting conditions, cardiac care, cancer care through to end of life care.

I am also a teacher and taught numeracy and literacy to young people. After studying with the Ann Craft Foundation, I taught Relationships and Sexuality in colleges throughout Leicestershire for 5 years. I have lectured at DeMontfort University on ‘Complimentary Therapy and the benefits of Aromatherapy and people with autism’ and written articles for Boots PLC. I was the founder of special needs evening classes at community colleges around Leicestershire which are still running to date. I also ran a weekly women’s group, a group for people with mental health needs, and group for women subjected to domestic abuse.

I am a Life Coach, Louise Hay Heal Your Life Teacher, Complimentary Therapist, Metaphysics Counsellor, Meditation & Relaxation Leader. I run a busy practice supporting people with their health and lifestyles to achieve the best outcomes in the 5 main areas of our lives: Health, Wealth, Relationships, Careers, and Spirituality.

I currently teach a Reiki Healing Certification Course and lead meditation and relaxation classes. I teach basic aromatherapy hand and foot massage to all employees and the benefits of calmness to those who are anxious due to their health needs.

I was a foster carer, and part of the Shared Lives Scheme from 1984-2000. During this time, I cared for young children with life threatening illnesses, children with disabilities, teenagers in a crisis, teenagers on remand, and supported teenage parents to get their lives back on track.

I am also a housing provider (Lucy’s Homes) purchasing properties and converting them to meet the needs of the tenant.

Implementing these skills, experience and qualifications has successfully enriched the lives of both the individuals and employees.

Respect for dignity, free from suffering and living a fulfilled, happy life is my priority for all in my care.



Registered Care Provider/Director



Registered Care Provider/Director

I have been a qualified learning disability nurse for over 11 years, with over 17 years’ experience of working with people with learning disabilities and complex health care needs. 

I have worked in a variety of settings as a qualified nurse, which include; NHS residential homes, in the community as a Health Facilitator in Birmingham, a children’s and young person’s hospice and most recently as a Primary Care Liaison Nurse within Leicestershire.

The majority of my carer to date as a qualified nurse has been about reducing the health inequalities that are experienced by people with a learning disability. This is done by providing support to individuals, their families and carers, professionals, support staff and social care colleagues to find solutions to barriers to good health and help people with stay healthy in a holistic way. I have won local awards for my involvement in the work in reducing health inequalities and have also been shortlisted for a national Nursing Times Award.

I have completed a variety of different training on my special interest area of end of life care. These include a post graduate nursing module on end of life care, advanced care planning and communication.

Heroic Care are official sponsors of A Gift To Lift foundation 

© Heroic Care Ltd 2020

Company no: 10004999

Heroic Care Ltd
Delivering compassionate care with kindness and expertise
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