Read people’s experiences, tell us what is working well, or raise a concern.
From families
Shane M Blackwell - Relative
"My youngest brother has had his ups and downs over the past couple of years with moving out of my parents house but Heroic Care were able to look past the initial challenges and see what we all see in the family, that my brother was struggling and had a good heart. Tom and his amazing team have turned my brothers health issues around. He is now so much more active, eating right, no longer on junk food daily and so much happier in himself. His general communication has also improved as well.
In short, all of my brothers needs are now either addressed or continued to be worked on. My entire family have commented on his overall change for the better and happy to finally see him being looked after as we had hoped. For those of you with similar cases and are lucky enough to be able to be supported by Heroic Care I'm sure you will echo my praise of the service we are able to get and how it’s like a breath of fresh air which was much needed and helps us all relax more knowing the future of our loved ones are in good hands. It is with a grateful heart that I write this small feedback to highlight the amazing service we are getting for our loved one and its with high hopes this continues. Thank you Tom and team, your services have not gone unnoticed"
Jill Thompson - Relative
"Heroic Care initially provided respite care for my grandson in his own home. Tom certainly stepped up to the mark and was really accommodating for the family's needs at a difficult time.
My grandson is now in supported living with Heroic and although he has only been there a short while, there have been noticeable improvements in his behaviour and self-confidence. He seems more relaxed and coping with his anxieties and fears in a much more controlled manner. I'm really impressed with the everyday things that my grandson has already achieved (things that we all take for granted but which are a huge challenge for him). A comprehensive care plan has been put in place for him and it all augers well for the future.
All the team are really caring and understanding, not only to my grandson but also to the whole family. They have gone out of their way and above the call of duty to help my grandson settle into his new life"
SU Relative
“Our daughter has severe learning difficulties and is totally dependant on others for all her needs. On her behalf, we are 100% confident with her placement at Transforming Lives and the high standard of care given to her. We are delighted with how she has settled in and with how quickly the staff have come to understand and cope with her changeable behaviour. We know that her needs, whatever they are at any given moment, will be dealt with efficiently, professionally and with her best interest and safety in mind at all times."
Isaac’s story
Read Isaac’s story about his move to supported living and his family’s experience.
A very supportive, friendly environment to work in. Everyone is approachable, and happy. Staff are cared for too. Heroic Care is a great company to work for.
Karen
I find the environment uplifting within Heroic. There is always something to do. It’s nice to see we are having new referrals and that the service users are happy. A good place to work for and everyone is approachable, and helpful. A good network, and if you have any issues or queries, I know who to contact if needed.
Julie
I feel supported by my team. I have been in work since I was 15 years old. Heroic is the first company I have worked for that actually supports their staff and checks in on them. There is also opportunity to progress and feel its personalised to both staff and service users - very approachable.
Charlie
Company is very approachable, staff are checked on with their own welfare, service users have person centered approach and I feel comfortable raising any issues, very transparent and matters are dealt with. I like that the manger comments on basecamp and says thank you , including directors.
Caroline
Been with company over 5 months - service users activities - like the company and the support network that is in place.
Raymond
Company and staff are supportive, feel valued and kept informed of any changes plus the communication is good.
Zoe
Keep in touch with staff, ask if any problems, I feel supported and the training is good and enjoying my role within the company.
Chloe
I like that they have flexible working hours, approachable and feel valued.
Jake
Feel company is observant of the teams, listens and lets us know how we are getting on, especially on social media and newsletters. I like the training and activities on offer for everyone.
Cade
Something we could do better?
Contact our team to raise a concern, ask a question or share feedback. You can also read how our complaints process works.
