HeroicCareltd

Heroic Care Ltd - Transforming Lives

Quality Assurance Survey

YOUR EXPERIENCE MATTERS

Help us understand what is working well and where we can improve. Thank you for taking the time to share your experience.

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Your details

A — Communication

1. How do you think Heroic Care Ltd communicates as a company?
2. Have staff/managers responded to calls or emails within a reasonable space of time?
3. Did the staff communicate professionally with you?

B — Staff

1. How professional were the staff you dealt with?
2. How do you rate the staff's level of understanding of the individual needs?
3. Were you given appropriate, requested information?

C — Service users

1. How well do you think the Service User/s are supported?
2. How well did staff encourage the Service User/s involvement in discussions?
3. Did the staff use appropriate communication tools with the Service User/s?

D — Other

1. How would you rate the general environment and equipment of the home you visited?
2. Do you find the house to be homely and safe?
3. How would you rate the overall quality of the care provision?

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